Frequently Asked Questions
πΒ Are your pearls real?
Yes β we use 100% genuine freshwater baroque pearls. Each one is naturally shaped and beautifully imperfect, making every piece one of a kind.
β¨Β Are they safe for sensitive skin?
Absolutely. We use skin-friendly 925 sterling silver with a warm, vintage gold finish β hypoallergenic, gentle, and perfect for everyday wear.
π How should I care for natural baroque pearls?
Pearls are naturally delicate and appreciate gentle care.
β’ Avoid water, perfume, and lotions
β’ Remove before showering, swimming, or sleeping
β’ Wipe gently with a soft cloth after each wear
β’ Store in a pouch, separately from other jewelry
πΏ How should I care for the gold finish and sterling silver?
Our pieces use a sterling silver base with a high-quality 14K/18K gold finish and a protective layer. With normal care, theyβll stay beautiful for a long time.
If the color looks slightly darker after wear, itβs usually natural oils or dust β a gentle clean will refresh the shine:
β’ Soak in lukewarm water with mild soap
β’ Brush softly with a baby toothbrush
β’ Rinse and pat dry with a soft cloth
For sterling silver:
A light patina over time is normal and can be cleaned easily with a silver cloth. Store in a dry pouch when not in use.
Avoid harsh chemicals and perfumes to keep your jewelry radiant.
π Why does the earring post feel slightly flexible?
Our posts are made with 18K gold over 925 sterling silver β a gentle, hypoallergenic metal thatβs naturally softer than steel.
A little flexibility is normal and doesnβt affect durability. You can gently straighten the post if needed. Handle lightly when removing backings for best care.
βοΈ Why does my jewelry feel light?
Our jewelry is made with a 925 sterling silver base, which is naturally lighter than stainless steel while remaining strong and durable.
This means your pieces feel comfortable to wear all day, without pulling on ears or wrists, yet the quality is still high and long-lasting.
Unlike heavier costume jewelry, our silver-based pieces are gentle on your skin, hypoallergenic, and made to keep their shape and shine over time.
πΒ How long does shipping take?
We ship from the U.S. within 1β3 business days. Domestic orders usually arrive in 2β5 business days. Youβll receive a tracking link as soon as it ships.
βοΈΒ Do you ship internationally?
At the moment, we only ship within the U.S. We're working on expanding, and we appreciate your interest!
πΒ Whatβs your return policy?
Due to the handmade and intimate nature of our jewelry, weβre unable to accept returns or exchanges β especially for earrings β unless your item arrives damaged.
If anything feels off, please donβt hesitate to reach out. We're here to help and will always do our best to make things right.
